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Rivertherm Ltd - Terms & Conditions
About
Us
Rivertherm Ltd want you
to be completely satisfied with your purchase. If you have any suggestions or
comments, please email us at feedback@rivertherm.co.uk.
For orders with cheque payment or returns our contact
details are:
Rivertherm Ltd,
C/o Instco
Faraday Works
Crowle Street
Hull
HU9 1RH
Email: info@rivertherm.co.uk
Phone: 0870 89 66 010
Fax: 0870 051 3149
Making A Purchase
Online
Just browse our store, and add any items that you wish to buy into
the shopping cart. After you have finished your selection, click on 'Checkout'
and you will be asked for a few details that we need to be able to complete the
order.
We accept online payment by credit or debit card or
direct from your Paypal account.
When confirmation of order is received, this is to
indicate that we have received your order. It does not indicate that a contract
exists between us. We will indicate acceptance of your order, and hence a
contract between us, when we send you an invoice. We have included this term to
protect us in the case that a mistake has been made in pricing, we have
inadvertently under-priced goods, or we are no longer able to supply a
particular product for some reason. In the case of a change of price, we will
always contact you first to ensure that the price is acceptable.
By Post:
Complete the details
on the order form, print it and send it together with your cheque for the
correct amount to the address above.Please note that all cheques must be drawn on a UK bank.
Unfortunately we
only accept orders by the above methods. We cannot accept orders by telephone,
in person or by any other means. Payment is strictly by the options given and
must be made at the time of placing the order.
Cancellation
We reserve the right to cancel the contract between us
under the following circumstances:
1} We do not have the items ordered in stock at the time
of placing the order.
2} One or more of the goods you ordered was listed at
the wrong price.
3} We do not deliver to your location (see below)
Invalidity
If any part of these terms and conditions is
unenforceable (including any provision in which we exclude our liability to
you) the enforceability of any other part of these conditions will not be
affected.
Governing Law
This contract between us shall be governed by and
interpreted in accordance with English law and the English courts shall have
jurisdiction to resolve any disputes between us.
General Jurisdiction Disclaimer
This site is targeted at residents of the United Kingdom
including The Channel Islands. We accept payment in £ Sterling only. If you are
not a resident of the United Kingdom do not use this site. In listing your
place of residence and delivery address in our order form, you are representing
to us that you are a resident of the United Kingdom. This is a representation
on which we rely prior to accepting your offer to purchase our advertised goods
and services.
Third Party Rights
Except for our affiliates, directors, employees or
representatives, a person who is not a party to this agreement has no right
under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term
of this agreement but this does not affect any right or remedy of a third party
that exists or is available apart from that Act.
Shipping
And Handling
Unfortunately
we ship only to the United Kingdom, including the Channel Islands at present.
Any order made from any other location will be cancelled and refunded
immediately. The website will calculate
shipping charges once you have informed us of your location. The default is to
UK mainland. There may be higher rates for any offshore location.
We use Royal Mail for deliveries.Please note that there is a 15 day period
before any claims of non delivery can be made. This is from the date of
despatch. This period is imposed upon us by Royal Mail and we cannot refund or
replace your order until this period has expired. We will, of course, work with
you and try our best to track down any late deliveries.
In the event of a parcel being returned to us because of
an incorrect address or refusal to accept by the customer, we will cancel the
order and refund the purchase price only, less the costs of carriage and
packing together with any return charges our couriers charge us.
Delivery
Schedule
We will normally
send your order to you within 2 business days of cleared payment being
received, but this not a guarantee and time of delivery shall not be of the
essence.
Back
Orders
If your item is not in stock, we will try to
contact you as soon as possible. If we cannot, we will usually refund you for
the missing items and ship the rest of the order.
Credit
Card Security
Because we use
third-party secure Payment Service Providers such as Paypal, we never see your
card details. Your payment details are kept within a regulated, secure system,
giving you complete piece of mind.
Guarantee
‘rivertherm’ is a temperature indicator which gives you additional information about your angling environment. The method of use and interpretation of the readings are beyond our control and we cannot accept responsibility for any loss consequential or otherwise resulting from or involving the use of ‘rivertherm’. No claim is made that ‘rivertherm’ will singularly increase your catch potential. Other factors will also need to be considered.
The company’s policy is one of continuous improvement and the right is reserved to amend our product specification without prior notice.
This product contains small parts and therefore is not suitable for young children.
A guarantee of one year is given from date of purchase against manufacturing defects only. Proof of purchase will be required.
Whilst every effort has been made to ensure the information contained in this website is correct, we accept no responsibility for any omissions, mistakes or misunderstandings from its use.
Events Beyond our Control
We shall have no liability to you for any failure to
deliver goods you have ordered, or any delay in doing so or for any damage or
defect to goods delivered that is caused by any event or circumstance beyond
our reasonable control including, without limitation, strikes, lock-outs and
other industrial disputes, breakdown of systems or network access, flood, fire,
explosion or accident.
Liability
If the goods we deliver are not what you ordered or are
damaged or defective or the delivery is of an incorrect quantity, we shall have
no liability to you unless you notify us in writing (e.g. by email) at our
contact address of the problem within 7 working days of the delivery of the
goods in question.
If you do not receive goods ordered by you within 30
days of the date on which you ordered them, we shall have no liability to you
unless you notify us in writing at our contact address of the problem within 40
days of the date on which you ordered the goods.
If you notify a problem to us under this condition our
only obligation will be, at your option:
a) to make good any shortage or non-delivery,
b) to replace or repair any goods that are damaged or
defective, or
c) to refund to you the amount paid by you for the goods
in question in whatever way we choose.
Save as precluded by law, we will not be liable to you
for any indirect or consequential loss, damage or expenses (including loss of
profits, business or goodwill) howsoever arising out of any problem you notify
to us under this condition and we shall have no liability to pay any money to
you by way of compensation other than to refund to you the amount paid by you
for the goods in question under paragraph c) above.
Notwithstanding the foregoing, nothing in these terms
and conditions is intended to limit any rights you might have as a consumer
under applicable local law or other statutory rights that may not be excluded
nor in any way to exclude or limit our liability to you for any death or
personal injury resulting from our negligence.
Privacy Policy
Rivertherm Ltd do not
disclose buyers' information to third parties other than when order details are
processed as part of the order fulfilment. In this case, the third party will
not disclose any of the details to any other third party.
Data collected by this site is used to:
a. Take and fulfil
customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for payments and goods delivery
purposes
We will also add your email address to out mailing list
which we use to send occasional emails relating to special offers/ new products
etc. We do not let anybody else use this list, not will we ever give any third
party any access to it in the future. All promotion emails we send out have the
option to unsubscribe to the list if you wish.
Returns Policy
Under the EC Distance
Selling Directive, you have the right to cancel the contract for your purchase within
7 working days of delivery. You do not need to give us any reason for
cancelling your contract (but feedback would be appreciated), nor will you have
to pay any penalty. You cannot cancel your contract if the goods are not in the
condition in which they were delivered to you.
To cancel a contract, write "Cancel Contract"
on the back of the invoice, together with the reason for return (if you would
like to give one). Package the items securely and send them to us with the
invoice within seven working days following delivery. We request that you email
us at returns@rivertherm.co.uk to tell us that you are returning goods before you send them.
24 hours' advance warning is required for returns. The return address is:
Rivertherm Ltd,
C/o Instco
Faraday Works
Crowle Street
Hull
HU9 1RH
We recommend that you use a recorded-delivery service.
Note that you will be responsible for the costs of returning the goods to us
unless we delivered the item to you in error. You should be aware that once we
begin the delivery process, you will not be able to cancel any contract you
have with us for services carried out by us (for example, postage and packing).
When we receive the goods with the notice of your cancellation of this order,
we will refund the relevant part of the purchase price for that item.
Once you have notified us that you are cancelling your
contract, any relevant sum debited to us from your credit card will be
re-credited to your account as soon as possible and in any event within 30 days
of your order, provided that the goods in question are returned by you and
received by us in the condition they were in when delivered to you. If you do
not return the goods delivered to you or do not pay the costs of delivery, we
shall be entitled to deduct the direct costs of recovering the goods from the
amount to be re-credited to you.
Remittance Terms
All goods remain the
property of Rivertherm Ltd until paid for in full.
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